Privacy Policy
- Introduction
1.1 DownSouth Cleaning Co., a cleaning company registered in the South West region of Western Australia, is committed to protecting the privacy and confidentiality of our clients’ personal information.
1.2 This privacy policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
- Collection of Personal Information
2.1 We may collect personal information from you when you engage our cleaning services, make a booking, or otherwise interact with us. This may include:
- Name
- Contact information (e.g., address, phone number, email)
- Payment details
- Property access information (e.g., security codes)
- Feedback and comments
2.2 We may also collect personal information from third parties, such as booking platforms or referrals, with your consent.
- Use of Personal Information
3.1 We may use your personal information for the following purposes:
- Providing and managing our cleaning services
- Communicating with you about your bookings and inquiries
- Processing payments
- Responding to your feedback and complaints
- Improving our services and customer experience
- Complying with legal obligations
- Disclosure of Personal Information
4.1 We may disclose your personal information to third parties in the following circumstances:
- Service providers and contractors who assist us in providing our services (e.g., payment processors, IT service providers)
- Legal and regulatory authorities when required by law or to protect our rights and property
- Other parties with your consent or as permitted by law
- Security of Personal Information
5.1 We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. This includes implementing appropriate security measures such as encryption, access controls, and regular data backups.
5.2 Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
- Access and Correction
6.1 You have the right to access and correct any personal information we hold about you. If you would like to access or update your personal information, please contact us using the details provided below.
- Complaints
7.1 If you have any concerns about our handling of your personal information or believe that we have breached our privacy obligations, please contact us using the details provided below. We will investigate your complaint promptly and respond in accordance with our legal obligations.
- Changes to this Privacy Policy
8.1 We reserve the right to amend this privacy policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this privacy policy regularly to ensure that you are aware of any changes.
- Contact Us
9.1 If you have any questions or concerns about this privacy policy or our privacy practices.